FAQS
Materials
All chain, clasps, ear wires, jump rings and hand forged items are made with solid sterling silver,
14k gold fill or 14k rose gold fill, so you can be confident in pieces that will last a lifetime and
stand up to regular wear and polishing. Some exceptions are a few components that are
electroplated with 14k gold leaf, such as stone bezels, and the mask lanyards that are made
with brass or acrylic.
What is gold fill? Gold fill is real gold! The gold fill in JBalducci Jewelry is 14/20, which means
1/20 or 5% of it's weight is 14k gold. This is pressure bonded to a brass core. All exposed surfaces
are gold, so it wears and polishes like regular 14k gold.
Uniqueness of Items
Please note that due to the unique qualities of the natural materials used, stone size and
color will vary. Also, due to the limitations of color monitors, the color of your piece may vary
from what is shown. Most metal pieces are hand forged, which means they are hand formed and
manipulated, hammered, drilled and soldered out of metal sheet or wire, so all pieces will be one of
a kind and vary slightly in shape.
Shipping and Rush Orders
The shopping cart is only set up to bill for shipping within the United States and U.S. Territories;
international orders will require additional charges.
We make every effort to ship your order quickly. You will receive an email confirmation at the
time of order, and again when your order has been shipped. All orders are hand made to
order in our studio. Please allow ten business days for production. If you need a rush order,
please email or call in your request and we will do our best to fill it.
Please refer to the order number given on your confirmation email in regards to any questions
about your order.
Exchanges/Returns
Due to the unique nature of our items, merchandise may be returned for exchange only within
21 days of receipt. Custom orders and bridesmaid orders are not returnable or exchangeable.
First, please email orders(at)jbalducci.com or call us at 415.839.9662 for shipping address and
authorization number. Then, please return the item by insured mail and packaged carefully IN
A BOX to ensure that it is not damaged in shipment. Sorry, postal shipping and handling
charges are not refundable.
We are happy to repair recently purchased items at no charge. If the damage has resulted
from rough wear or negligence, there may be a materials charge for missing or broken stones
and/or metals. Please email orders(at)jbalducci.com for mailing instructions.
Wholesale Pricing and Orders
Please contact us at wholesale(at)jbalducci.com or call us at 415.839.9662 and provide your
company name, address and resale license number for the password to our wholesale
pricelist and ordering procedures. See our list of reps and trade shows here.
Privacy Policy
Visitors who wish to purchase products from the Site will also be asked to provide their email
address, shipping and billing addresses, telephone number and payment information.
JBalducci will not share your contact information with or sell it to anyone. Your personal
information will only be used by JBalducci to fulfill orders and to notify you of JBalducci sales
or events. If you would like to be removed from any such announcements, please email
signmeup(at)jbalducci.com with "remove me" in the subject header.
Paypal payments are secure and will be governed by Paypal's privacy policy. Credit Card
payments are also secure and will be governed by Square's privacy policy.
We appreciate your business and hope that you enjoy your jewelry!
All chain, clasps, ear wires, jump rings and hand forged items are made with solid sterling silver,
14k gold fill or 14k rose gold fill, so you can be confident in pieces that will last a lifetime and
stand up to regular wear and polishing. Some exceptions are a few components that are
electroplated with 14k gold leaf, such as stone bezels, and the mask lanyards that are made
with brass or acrylic.
What is gold fill? Gold fill is real gold! The gold fill in JBalducci Jewelry is 14/20, which means
1/20 or 5% of it's weight is 14k gold. This is pressure bonded to a brass core. All exposed surfaces
are gold, so it wears and polishes like regular 14k gold.
Uniqueness of Items
Please note that due to the unique qualities of the natural materials used, stone size and
color will vary. Also, due to the limitations of color monitors, the color of your piece may vary
from what is shown. Most metal pieces are hand forged, which means they are hand formed and
manipulated, hammered, drilled and soldered out of metal sheet or wire, so all pieces will be one of
a kind and vary slightly in shape.
Shipping and Rush Orders
The shopping cart is only set up to bill for shipping within the United States and U.S. Territories;
international orders will require additional charges.
We make every effort to ship your order quickly. You will receive an email confirmation at the
time of order, and again when your order has been shipped. All orders are hand made to
order in our studio. Please allow ten business days for production. If you need a rush order,
please email or call in your request and we will do our best to fill it.
Please refer to the order number given on your confirmation email in regards to any questions
about your order.
Exchanges/Returns
Due to the unique nature of our items, merchandise may be returned for exchange only within
21 days of receipt. Custom orders and bridesmaid orders are not returnable or exchangeable.
First, please email orders(at)jbalducci.com or call us at 415.839.9662 for shipping address and
authorization number. Then, please return the item by insured mail and packaged carefully IN
A BOX to ensure that it is not damaged in shipment. Sorry, postal shipping and handling
charges are not refundable.
We are happy to repair recently purchased items at no charge. If the damage has resulted
from rough wear or negligence, there may be a materials charge for missing or broken stones
and/or metals. Please email orders(at)jbalducci.com for mailing instructions.
Wholesale Pricing and Orders
Please contact us at wholesale(at)jbalducci.com or call us at 415.839.9662 and provide your
company name, address and resale license number for the password to our wholesale
pricelist and ordering procedures. See our list of reps and trade shows here.
Privacy Policy
Visitors who wish to purchase products from the Site will also be asked to provide their email
address, shipping and billing addresses, telephone number and payment information.
JBalducci will not share your contact information with or sell it to anyone. Your personal
information will only be used by JBalducci to fulfill orders and to notify you of JBalducci sales
or events. If you would like to be removed from any such announcements, please email
signmeup(at)jbalducci.com with "remove me" in the subject header.
Paypal payments are secure and will be governed by Paypal's privacy policy. Credit Card
payments are also secure and will be governed by Square's privacy policy.
We appreciate your business and hope that you enjoy your jewelry!